Returns and refunds

If any Product or Box doesn’t correspond with what you have ordered, or you believe it was delivered to you in a damaged or spoiled condition, please contact us at hello@welcomepack.nz as soon as possible following delivery (and in any event, no later than three days after the date you received the Box).

We may require photographic evidence and/or a sample of the damaged or spoiled Product. If we agree that any Product or Box was incorrectly delivered, or delivered to you in a damaged or spoiled condition, then we will either refund the value of the Product or Box by crediting your credit card, or replace that Product or Box where replacement is possible.